Company numbers regular features

Quick features

Quick features can be activated or deactivated and don't require setting additional options. You can activate or deactivate the following quick features:

Feature	Action
Call Waiting	If you receive a call when you're already on a call, you will hear a tone to indicate that there is another call waiting. The new caller hears the normal ringing tone until the call is answered.
Ring Back When Free	If someone tries to reach you when you're on a call, the system will automatically call them back for you after your first call is ended. This feature is only for calls within your company.
My Call Pickup	You can answer calls ringing on one of your phones by using the phone shortcut #154* on your device you want to answer the call on.
My Call Park	You can temporarily park a call while you're carrying out a task such as resolving a customer query. When you are ready to resume the call, you can retrieve it using the same device or pick it up using another phone in a different location.
Call Pickup Group	When you're a part of a call pickup group, you can answer calls ringing on other members' phones by dialling the phone shortcut #155*.
Call History	Calls from and to the company number are saved in call history.

Advanced features

Advanced features require setting up before they can be activated. You can manage the following features:

Feature	Action
Distinctive Ringing	You can set different ringtones for incoming calls depending on their origin. Read about distinctive ringing >
My Caller ID	Choose how the company number's caller ID is displayed. You can also set another number as an alternative caller ID, which can be chosen to be the caller ID while making a call. Read about managing caller ID >
Call Forwards	Define rules for forwarding calls coming to the company number. Calls can be forwarded to voicemail or another number. Read more about call forwards >
Voicemail Notification	Define how you are notified about new voicemail messages left for the company number. Read more about voicemail notifications >
Phone Configuration	If the company number has a desk phone assigned, you can configure its programmable keys. Read more about phone configuration >
Follow Me	This feature is currently not supported.
Call History	You can view the calls made from and to the company number. Read about company call history >

To view regular features for a company number

For administrators only

Select Management > Numbers.
In the Company Numbers Management section, select Manage.
The list of company numbers is displayed.
Find the company number you want to view the features for and select View More.
Features are listed in the Regular Features section. Active features are marked with a .

To activate or deactivate regular features

There are two types of regular features: quick features and other features. Quick features can be activated or deactivated without setting additional options. Other features require setting up before they can be activated.

To activate or deactivate quick features for a company number

For administrators only

Select Management > Numbers.
In the Company Numbers Management section, select Manage.
The list of company numbers is displayed.
Find the company number you want to manage and select View More.
In the Regular Features section, select Manage regular features.
Select Edit from the top right of the window.
Select On or Off for the features you want to activate or deactivate and then select Save.

To activate or deactivate other features for a company number

Select Management > Numbers.
In the Company Numbers Management section, select Manage.
The list of company numbers is displayed.
Find the company number you want to manage and select View More.
In the Regular Features section, select Manage regular features.
Find the feature you want to manage and then select View More.
Select Edit and set the options for the feature.
Select Save.

About company numbers

About regular features

Managing regular features

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