Introducing One Net Feature Management Portal for administrators – Citycom

One Net Feature Management Portal is a self-care web portal that lets you manage your organisation's One Net service.

A group administrator is responsible for managing the One Net users and services assigned to their group.
A company administrator can manage all of the company settings and the One Net users and services in all groups.

Read an overview of administration in One Net >

Administrators

Select any of the highlighted areas to see more. If you are a company administrator, you can also act as a group administrator for the groups within your company.

Feature Management Portal - administrator view

Features and benefits for administrators

With One Net Feature Management Portal, you're in control of making changes to your company's One Net service. You can make changes as and when they're required, from creating hunt groups to configuring users' desk phones.

As an administrator, you're responsible for managing users and services.

Managing users includes:

Setting up services for users
Configuring users' desk phones
Helping users with their call features and settings
Managing users' access to features

Managing services includes:

Creating groups for users, such as call pickup groups or hunt groups
Setting up services such as call queues and auto-attendants
Managing closed hours settings for managing calls during and outside business hours
Creating rules for making and answering company calls

The One Net Feature Management Portal Management tab gives you an overview of your group and company services.

Watch some One Net Feature Management Portal training videos for administrators >