On-hold music

Information for administrators

About on-hold music

You can improve your callers' experience by playing music or messages if you have to place them on hold. You can play background music so callers are not left in silence, or use the opportunity to deliver informative or promotional messages.

Adding on-hold music to the announcements library

You can upload the files to the announcements library in One Net Feature Management Portal.

Read about the announcements library >

You can use any application that produces WAV or MP3 audio files. Your recordings must not be longer than two minutes.

Read about announcements library restrictions and file sizes >

Setting up on-hold music

You can set up on-hold music for your company. These settings apply by default to all users and company numbers.

Music rights

Before uploading music, make sure you have the rights to play it to your customers.

To set up on-hold music

For administrators only

1. Select Management > Announcements Library.
2. Select New announcement.
3. Enter a descriptive name for the on-hold music file.
4. From Used on, select Music on Hold.
5. From Status, select Active.
6. Select Send audio file and then select the file you want to upload.
7. Select Create.

Changing on-hold music

To change on-hold music, you need to upload a new audio file to the announcements library.

To edit on-hold music

For administrators only

1. Select Management > Announcements Library.
2. In the Music on Hold section, select .
3. Select  next to the on-hold music file you want to edit.

   You can upload a new audio file or deactivate on-hold music.

Deleting on-hold music

You can delete an on-hold music audio file when it's no longer needed.

To delete on-hold music

For administrators only

1. Select Management > Announcements Library.
2. In the Music on Hold section, select .
3. Select  next to the on-hold music file you want to delete.