Choosing a ringing pattern for a hunt group – Citycom

Information for administrators

A hunt group is a way to manage calls coming to a phone number that is shared by a group of people. The distribution of the calls depends on the ringing pattern applied to teams in the hunt group.

When you set up a hunt group, you create a list of people who are in the group. The order of the people on the list is used by the sequence and circle patterns.

Types of ringing patterns

You can choose from the following options:

Pattern	Rules applied
Ring in sequence	For each incoming call, the system always tries to transfer the caller to the first person in the list. If the first person does not answer, the system works sequentially through the list of names in a search for someone who will accept the call.
Ring in circle	When an incoming call arrives, the system attempts to transfer it to the person who is listed after the last person to accept a call. If the first transfer attempt is unsuccessful, the system works sequentially through the list.
Ring simultaneously	When an incoming call arrives, the system simultaneously rings any unoccupied lines for everyone in the group. The call is connected to the phone answered first.
Go to most idle	The system tries to transfer a new call to the person who has gone longest without receiving a call to the shared number.