About Hunt Groups – Citycom

A hunt group is a way to manage calls coming to a phone number that is shared by a group of people. The distribution of the calls depends on the ringing pattern applied to teams in the hunt group.

Read about ringing patterns >

A hunt group combines the following:

One or more teams of people who share the phone number
Patterns that govern how calls are shared out
Rules on how to handle calls in various situations

Why use hunt groups?

Organisations often use hunt groups in the following situations:

When they receive high volumes of calls to a single number
To share calls in a team
If staff numbers are low
During peak hours or after hours

How hunt group settings work with the personal settings of group members

A person assigned to a hunt group usually also has a personal extension with their own calling services and settings. A hunt group applies a set of rules to ensure that it handles and distributes calls consistently, regardless of how the group members have configured their personal settings.

Active personal service	How a hunt group acts
Call forwarding	When the hunt group tries to direct a call to a user, the user's personal settings for call forwarding services are ignored. This rule affects all types of forwarding services, including simultaneous ringing and sequential ringing.
Voicemail	A hunt group never lets calls be sent to personal voicemail.
Call transfer	A hunt group does not prevent a group member from transferring any call directed to them.

Call services

A hunt group can be assigned call services, such as voicemail. An administrator can set up these services in the same way as for normal users.