Remove the Data Cap on a Mobile Number

Introduction

If you need more data for international travel or additional usage, you can request a removal of the data cap on your mobile number. This change must be completed by our support team and may require a SIM refresh before the update appears on your device.

Before you start

Before contacting support, make sure you have the following details ready:

• Your mobile number
• The reason you need the cap removed, such as international travel or higher data usage
• Any account details needed to verify your request

How to remove the data cap

1. Contact the Citycom support team and request that the data cap on your mobile number be removed.
2. Wait for confirmation from support that the cap has been removed.
3. Once removed, you will need to perform a hard reset on your device.
4. If the update does not appear immediately, carry out a manual roam to refresh the SIM.
5. Test your data connection once the update has completed.

What to expect

The update can take up to 1 hour to apply. In most cases, it updates sooner depending on network speed and device refresh timing.

Troubleshooting tips

• Restart your device after the cap has been removed.
• If data is still restricted, complete another manual roam.
• Check that your device has the correct roaming settings enabled for the destination country.
• If the issue continues, contact support for further assistance.

Contact support

If you need help removing the data cap or the update has not applied after the expected time, please contact the Citycom support team.

Additional information

For the fastest resolution, request the change before you travel and allow time for the SIM update to complete. If you are unsure whether your plan or device supports roaming in your destination, support can advise on the best next step.