Assistant – Citycom

You can have an assistant who handles your calls when you're unavailable or when you want to answer only selected calls.

About the assistant service

You can select a user or a company number to take calls for you. When your call goes to your assistant, they hear a message that the call is intended for you and what is your current status.

The person you select as your assistant can edit some of the options or stop handling calls for you.

Setting up the service

You can set up assistant options, such as selecting a user or a company number that your incoming calls are diverted to and selecting whether you are notified about the calls. You can also create a whitelist of people whose calls aren't diverted to your assistant.

Can't edit a feature?

If your administrator has locked a feature for you, you can't edit options for that feature. Contact your administrator.

To set up the service

Access One Net Feature Management Portal.
Read about accessing One Net Feature Management Portal >
Select My Profile > Manager Screening.
In the My Assistant section, select View.
Select Edit at the bottom of the page.
In the Assistant Information section, select a user or a company number to answer your incoming calls.
If you selected a user, select one of their phone numbers that your calls are diverted to.
In the Screening Behaviour section, select the additional following options:

Option	Description
Calls will	Activate or deactivate the assistant service.
My assistant will answer calls for	Select your numbers for which your assistant answers incoming calls.
Calls will ring	Select whether incoming calls ring on your phone.
Will see that I can answer calls/Will see that I cannot answer calls	Select when your assistant is notified about your status. Depending on what you select, your assistant sees a different code on their phone.
Manager code	The code displayed on your assistant's phone if you select to notify them when you can't answer your calls (view-only).
If no one picks up the call	Select what happens to the call when your assistant doesn't pick it up.

Managing the whitelist

Calls from phone numbers on the whitelist are not diverted to your assistant.

To create a whitelist

Access One Net Feature Management Portal.
Read about accessing One Net Feature Management Portal >
Select My Profile > Manager Screening.
In the My Assistant section, select View.
Select Edit at the bottom of the page.
To add a company contact to the whitelist, in the White List section, select Address Book.
Or

To add a contact from outside of your company, in the White List section, enter the name and phone number of your contact and select Add.