Your call history lists information about all your incoming and outgoing calls
About call history
Your call history is updated every 15 minutes and saves information about calls for 31 days.
You can view information about calls for all your numbers, such as caller ID, duration of the call or what happened on the call.
Your administrator activates or deactivates call history for you. When call history is deactivated, the information is no longer updated and can't be viewed. Call information from before call history was deactivated is saved and can be viewed when call history is activated again. Your administrator can also download your call history as a CSV file for you.
You can complete the procedures presented in this topic using One Net Feature Management Portal.Searching your call history
You can search your call history with different criteria, such as outgoing, answered or international calls.
To search your call history
-
Access One Net Feature Management Portal.
- Select My Numbers > My Call History.
- Select the criteria you want to use and select Search.
Or
Select Show Advanced Search, select the desired criteria and then select Search.
Search options
|
Option |
Description |
|---|---|
|
Calls held on |
Search for calls from a selected time period. |
|
Direction |
Search for incoming or outgoing calls. |
|
Target |
Display the call history for a selected user, group or company number. |
Advanced search options
|
Option |
Description |
|---|---|
|
Origin/Destination |
Search for calls made from a specific phone number or to a specific phone number. |
|
Call type |
Search for international or national calls, or calls made from other One Net numbers. |
|
Call status |
Search for answered or unanswered calls, or calls that received a busy signal. |
|
Duration between |
Search for calls that lasted for a specific time. |
Viewing call details
Your call history displays a summary of all calls matching the search criteria, as well as the list of calls with information such as the originating phone number, the destination phone number or duration of the call. You can view details of every call.
To view details of a call
-
Access One Net Feature Management Portal.
- Select My Numbers > My Call History.
- If you want to display your call history with specific search criteria applied, select the desired options in the Search section.
- In the Performed calls section, select the call you want to view details for and select
.
Call details
|
Section |
Description |
|---|---|
|
Identifier (Call information) |
A unique number for identifying the call. |
|
Number (Origin) |
The phone number the call was made from. |
|
Presentation number (Origin) |
The caller ID of the user making the call. |
|
Number (Destination ) |
The phone number the call was made to. |
|
Final number (Destination ) |
The phone number the call was redirected to or picked up from. |
|
Complete route |
Information about what happened on the call. |
Call events
Call events show what happened to the call and the features used on the call.
To view call events
-
Access One Net Feature Management Portal.
- Select My Numbers > My Call History.
- If you want to display your call history with the specific search criteria applied, select the desired options in the Search section.
- In the Performed calls section, select the call you want to view details for and select .
- To see details of an event, in the Complete route section, hover over the icon in the Events column.
Comments
0 comments
Please sign in to leave a comment.